Cloud VPS Hosting
1 Dedicated IPv4 & IPv6 | 1Gbps Bandwidth | 7 Days Full Backup | SSL VPN Client
8×5 Email & Phone Support
Is an IT service contract between our company and customer. It is customisable based on customer requirements. A service level agreement will be agreed upon by the two companies.
Expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.
Response time is NOT a problem solved. Response time includes the time taken to transmit the reported incident, remote troubleshooting, and traveling time if onsite support is included in SLA. The response time is written in SLA (x hours) during the business day or extended to a non-business hour.
It depends on the reported problem. During the downtime, we will keep our customers up-to-date. However, we always have alternate solutions for our customers if the estimated downtime is longer than 24 hours.
Depend on the following factors:-
- Networking (WAN, VLAN, VPN, LAN)
- Hardware (Servers, Network Devices, Desktop & Laptop or Tablet)
- SLA – 8×5 Business Day or 24×7 Extended Support
- Response Time – 4 hours or 8 hours (next business day)
- Remote Only or On-site Support
- Preventive Visit – X hours within a week
- Applications that running within the company
Let us know you requirements, we are happy to provide you an official quotation for your consideration. If the item is not listed here, your may contact us by separate email or drop us a call.